Known Issue: Socialize service not working for some users

Sunday, June 5, 2011 | 11:45 AM

Issue: The Socialize service fails to deliver messages to Twitter for some users. We have identified the source of the problem and are working on a solution. Reconnecting your Twitter account will not solve this problem. We will update this post as soon as service is working properly again.

Update (2011-06-08): The problem has been fixed; service should be functioning normally for all users.

Thursday, March 17, 2011 | 7:07 PM

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Issue: We have been encountering difficulties with our stats production pipeline for data representing March 13th and 16th, 2011. We are currently working to resolve the issue.

Update (8:00am PST 19-Mar): Stats production issues have been resolved and both of the missing days restored.

Known Issue: Problems connecting Twitter accounts in Socialize

Tuesday, March 1, 2011 | 2:52 PM

Issue: Users who try to connect their Twitter account to their Google account receive an error message. We are looking into the source of this problem. Delivery should be working properly for accounts that are already connected.

Known Issue: More Socialize delivery problems

Monday, February 14, 2011 | 8:10 PM

Issue: Posts being sent by the Socialize service to Twitter are not always being delivered due to authorization errors. We are investigating the issue.


Update (9:04am PST 28-Feb): The issue has been resolved. Posts should now be delivered normally to Twitter. If your posts are still not being delivered, please re-connect your Twitter account to your FeedBurner account by clicking "Add a Twitter account" in the Publicize tab, re-entering your Twitter username and password in the window that is opened, and clicking Save on the Publicize form after the window closes.

Recent change to the email service resulting in more deliveries ending up in spam or bulk folders

Wednesday, February 9, 2011 | 9:36 AM

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Issue: We recently changed our email delivery service so that the "from" address contains noreply+feedproxy@google.com instead of a custom publisher email address. This change was part of a larger effort by FeedBurner to combat spammers who might take advantage of this service to fool readers by using spoofed addresses.


Unfortunately, one of the reported side-effects has been that some email clients are categorizing mail from this new standardized "from" address into their bulk/spam folders.

We are in the process of rolling back this change. Once complete the "from" address will again use the address field found in the Communication Preferences section of the Email Subscriptions service page.

Update (7:25am PST 14-Feb): Email delivery has been restored to its previous functionality.